When you get the feeling it’s all getting too much and you know you need more supports for your parent or loved one, most of us don’t know where to start. Maybe its small change - they’re walking more slowly, they’re saying they’re tired all the time even though they’re not doing much, or they’re calling on you all the time because things are becoming harder to manage. Or it may be something more sudden, like a fall or hospital stay. Either way, the first step into the aged care system is through My Aged Care, however for many people, that’s where confusion starts.